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PLEASE NOTE:  I am still trying to clear the decks of as many of the Kickstarter pledges as I can, the recipients of which have been waiting at least 3 years for their stuff to come through! Gah! Getting any big project done at the same time as keeping the day-to-day business stuff going when you're a one-man show is a nightmare.  Your regular order will be shipped as soon as possible in between all the resin casting I have to do!  Typically I ship on Mondays/Wednesdays/Fridays.

If you are telephoning us, please be aware that due to an overwhelming deluge of fraudulent calls from people pretending to be officials, trying to switch our electric, or sell us IT or suchlike, we are screening all calls. Simply stay on the line whilst the answerphone message plays and start talking when you get the chance so that we can hear you aren't yet another salesperson but an actual customer we need to talk to! Sorry about this...it's a curse of the modern age.

 If you are concerned that you are missing a parcel, please bear the following in mind:

1) If you didn't pay for tracking and insurance, there's not a lot we can do to trace your order. Always pay for tracking - we even throw in an extra figure or two to offset the extra £5 cost for those that choose to upgrade!

2) Most orders arrive eventually once posted. The current worst country for delivering non-express untracked parcels is apparently the USA, where parcels seem to arrive at a random length of time between one week and five weeks (the worst I've heard lately is two months!). This is totally out of our control and is entirely to do with the US postal service. The best thing to do to avoid this is to pay for Airsure shipping, which provides tracking, insurance if your parcel gets lost, and also cuts the delivery time from '7 to 12' workings days down to '5 to 7' working days. If you choose regular airmail or free shipping, you don't get tracking and you can't get a replacement parcel, normally.

3) Also, if you are expecting a parcel, and it should have arrived by now, eg overseas within three weeks, then PLEASE check with your local post office as they may be holding it for you and have failed to let you know this. Or perhaps they've left it in a safe place, or with a neighbour, or someone else in the house received it on your behalf and never mentioned it. All of these things happen a lot, you'd be amazed. Also, in the UK the posties aren't above leaving things in the wheelie bins thinking they'd be safe and you'd spot them. More often than you'd think, truly...

4) If you've tried asking the post office and all the rest of it and you still think it's gone missing, then do let us know using the contact form below.

5) All orders will be shipped in order of receipt, so if you're 100 in the queue, it may take a day or two to get to yours. Your order status will be updated from 'Paid For, Awaiting Packing' to 'Shipped' when it ships!

6) I say 'we' I mean, 'I' there's currently only me working here, I don't have some mighty mail order department toiling away at all hours, just me trying to do everything, so do bear with me. Thus, I have reduced the number of shipping days to Mondays/Wednesdays/Fridays each week so that I can get all the casting done. Sorry for any delays! - Andy Foster

A number of you have given incorrect email adresses (for instance, misspelling your email address by one letter) or your email service has blacklisted mine as potential spam and emails aren't getting through from me to you (e.g. Verizon refuse to unblock my site's IP). Please try contacting me through Facebook or Twitter if you aren't getting email replies from Heresy addresses! (see below for links to social network sites)


E-MAIL

To E-mail us, please use the form at the bottom of this page. please change the email address from andy@heresy... to YOUR OWN Email or we can't reply to you. Some of you have security programs on the servers you use that prevent us replying to your email address. (We get treated as spam for daring to send out a newsletter)


 

 

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Heresy Miniatures Ltd
Unit 5, Napoleon Business Park
Wetherby Rd
Derby
DE24 8HL
United Kingdom

TEL: 01332 366844