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Why Is The Shipping So Much To USA/Canada?

If you are one of the people confused by the fact that the only shipping option to USA & Cananda is the Express, Insured Shipping option "Tracked & Signed" - it's thanks to Paypal. Sadly, Paypal, as part of their terms & conditions, insist that any item paid for by Paypal must be sent with tracking information. We have had several orders in the past where people have fraudulently claimed to have not received their order and got a refund from Paypal despite our proofs of shipping , stamped by the post office. Paypal simply aren't interested unless you have a proof of delivery (they don't even care if you send an empty box if you can just prove it was delivered) . The only way in the UK to get tracking information is to pay a premium price to the post office for it. Therefore, any item immediately gains an extra £6.00 shipping cost to is, which we have to pass on.

On the plus side -

  • Firstly, we put extra figures in your order to offset the extra shipping cost so you aren't losing out (we are)!
  • Secondly, your order is insured in case of loss and so can be replaced and resent
  • Thirdly, your order is trackable and you can know where it is and when it will arrive (USPS website is particularly handy for info for this)
  • Fourthly, your order will arrive within days instead of weeks - the Express service is MUCH faster than the regular airmail service.

All in all, you get a really fast service and peace of mind that your order is at much less risk of being lost mid-Atlantic or in the dreaded US Customs office!

 

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